Onfido Service Level Agreement: Ensuring High-Quality Service and Data Protection for Businesses

Onfido is a leading identity verification service provider that uses artificial intelligence (AI) and advanced machine learning algorithms to verify the identity of people. The company offers a range of identity verification solutions that help businesses reduce fraud, onboard customers faster, and comply with regulatory requirements. The Onfido service level agreement (SLA) is a guarantee of the company`s commitment to delivering high-quality service and data protection for its customers. In this article, we`ll take an in-depth look at the Onfido SLA and why it`s important for businesses working with the company.

What is a Service Level Agreement?

A service level agreement is a contract between a service provider and a customer that outlines the terms and conditions of the service being provided. The SLA defines the level of service the customer can expect from the provider, including specific performance metrics, uptime guarantees, and penalties for failure to meet the agreed-upon standards. An SLA is an important tool for managing customer expectations and ensuring that both parties understand their respective responsibilities.

Onfido`s Service Level Agreement

The Onfido service level agreement is a comprehensive document that outlines the company`s commitment to delivering high-quality service and data protection to its customers. The SLA covers a range of topics, including availability, reliability, performance, and support. Here are some of the key features of the Onfido SLA:

Availability: Onfido guarantees that its services will be available 99.9% of the time, excluding scheduled maintenance periods. This means that customers can expect the service to be up and running almost all the time, minimizing downtime and disruptions to their business operations.

Reliability: Onfido`s SLA includes a commitment to maintaining the reliability of its services, with a target of 99.9% successful verifications. This ensures that customers can trust the results of Onfido`s identity verification process and rely on the service to provide accurate and timely results.

Performance: The Onfido SLA includes specific performance metrics for the company`s identity verification solutions, such as response time for verification requests and throughput rates. These metrics help customers understand the speed and efficiency of the Onfido service and ensure that it meets their business requirements.

Support: Onfido provides comprehensive support to its customers, with 24/7 technical support, access to a dedicated account manager, and a range of online resources. The SLA outlines the scope of support services and the expected response times for different types of issues.

Data Protection: Onfido is committed to protecting the data of its customers and their end-users. The SLA outlines the company`s security policies and measures, including data encryption, access controls, and regular security audits. Onfido also complies with a range of industry standards and regulations, such as GDPR, CCPA, and the ISO 27001 information security standard.

Why the Onfido SLA is Important for Businesses

The Onfido service level agreement is an important tool for businesses that rely on identity verification services to onboard customers, prevent fraud, and comply with regulatory requirements. By signing up for the service, customers can be confident that they will receive a high-quality, reliable, and secure service that meets their business needs. The SLA also provides a framework for resolving any issues or disputes that may arise, ensuring that both parties are held accountable for their respective responsibilities. Overall, the Onfido SLA is a testament to the company`s commitment to delivering outstanding service and data protection to its customers.